Frequently Asked Questions

What size dogs are your carriers suitable for?

Our carriers are designed primarily for small dog breeds such as Maltese, Pomeranians, Yorkshire Terriers, Toy Poodles, Chihuahuas, and similar-sized pets.

Please refer to the product dimensions and weight recommendations listed on each product page before purchasing.

Are your carriers airline approved?

Many airlines have different requirements regarding pet carriers.

We recommend checking with your airline directly before travel to ensure the carrier meets their specific guidelines.

How do I choose the right carrier?

Consider your pet’s weight, length, and comfort preferences.

Your pet should be able to sit, lie down, and turn around comfortably inside the carrier.

Are the cushions removable?

Yes. Most of our carriers feature removable cushions for easier cleaning and maintenance.

Please refer to individual product descriptions for specific details.

How do I clean the carrier?

For routine care, wipe the exterior with a damp cloth.

Removable cushions can be hand washed and air dried.

Avoid machine washing unless specifically stated in the product instructions.

What is your processing time?

Orders are typically processed within 1–3 business days after payment is confirmed.

You will receive a shipping confirmation email once your order has been dispatched.

How long does shipping take?

Delivery times vary depending on location.

Most orders arrive within 5–10 business days after shipment.

Please note that shipping times may be longer during holidays or peak seasons.

What is your return policy?

We accept returns on eligible items within 30 days of delivery.

Items must be unused, in original condition, and returned in their original packaging.

For full details, please visit our Shipping & Returns page.

How can I contact Wild Wookiki?

If you have any questions, please contact us through our Contact page or email us directly.

We are always happy to help.